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Materiality enables us to identify, prioritise, track and report the most important sustainability issues. To identify the top 20 environmental, social and governance (ESG) issues, we conducted an extensive stakeholder engagement exercise in FY 2018-19. These issues were rated as ‘high priority’ by stakeholders, in addition to being key to business success in the short, medium and long term. The material economic issues were revisited through various stakeholder engagement processes and business reviews by the senior leadership.

Material Issue Output Metrics Impact Valuation Impact Metrics Linked SDGs
1. Climate Change & SDecarbonization
  • CO₂ emission intensity (tCO₂/tcs)
  • Total absolute emissions (Scope 1+2+ 3) (million tCO2e)
  • % share of Renewable energy in total power mix
  • Renewable energy consumption (GJ)
  • Total energy consumption (GJ)
  • Energy intensity (GJ/tcs)
  • Reduction of Absolute emissions
  • CO₂ emission intensity reduction (tCO₂/tcs)
SDG 7, 9, 13
2. Water Stewardship & Zero Discharge
  • Specific freshwater consumption (m³/tcs)
  • Effluent discharge intensity (m³/tcs)
  • Number of Water harvesting structures created
  • Number of Drinking water structures created and repaired
  • Groundwater storage created (million cubic feet)
  • Reduced freshwater withdrawal and discharge volumes
  • Improved water availability for local communities
  • Number of of zero-discharge sites
  • Water storage capacity created through water harvesting structures (million cubic feet)
  • Number of Beneficiaries gained access to drinking water
  • Number of lives impacted through water conservation projects
SDG 6
3. Safety, Health & Well-being
  • Lost-time Injury (LIT)
  • Lost-time Injury Frequency Rate (LTIFR)
  • Fatalities
  • Total Recordable Injury Frequency Rate (TRIFR)
  • Organisational Health Index
  • Safety audits / training
  • % of Training given to employees and workers on health and safety measures
  • Safety Performance Index (SPI)
  • % of Sites with Safety Management System (ISO 45001)
  • Improved workplace safety
  • Reduced safety incidents
  • Increase awareness on safety
  • Improved safety standards and systems
  • Achieving a zero-harm workplace
SDG 3, 8
4. Community & Social Impact
  • Lives impacted through CSR initiatives (millions)
  • CSR spend (Rs. Crore)
  • No. of employee volunteers for CSR Programmes
  • No. of employee volunteering hours for CSR Programmes
  • Water harvesting structures (Nos.)
  • Total CSR Projects (eg - education / health / livelihood etc.)
  • Increasing Agriculture and allied activities
  • Increasing community enterprises
  • Education and Skill development
  • Increased lives impacted through drinking water programme
  • Increased drinking water structures created and repaired
  • Infrastructure development (solar system)
  • Gender Inclusive Gram Panchayat Development Plans preparation
  • Improvement in public health and well-being
  • Inclusion of PwDs and tribal communities into the system
  • Farmer households impacted through agriculture and allied activities (nos.)
  • Average increase in household income (Rs.)
  • Increase in additional income of women entrepreneurs (Rs.)
  • Women engaged in micro enterprises (Nos.)
  • Trainees placed/self-employed through long and short-term courses (Nos.)
  • Youth and children covered through Computer and English courses (nos.)
  • Children from Particularly Vulnerable Tribal Group enrolled (% of girls and total nos.)
  • No. of villages and hamlets saturated by solar lighting system
  • Trained women in selected decision-making positions in institutions (nos.)
  • People reached through outreach healthcare services (nos.)
  • Eligible PwDs linked to government schemes
  • Lives impacted through tribal language classes (nos.)
SDG 1, 3, 4, 5, 8, 10, 11
5. Responsible Supply Chain & Procurement
  • % Critical suppliers ESG-assessed
  • Supply chain partners assessed on Responsible Supply Chain Policy (RSCP)
  • % of value chain partners assessed for environmental impact
  • Suppliers assessed on Safety
  • Number of supplier partners covered under the VCAP (Vendor Capability Advancement Program)
  • % local procurement
  • Stakeholder grievances addressed
  • Increasing commitment by suppliers towards sustainable sourcing
  • Improved supplier ESG performance scores
  • Increasing supplier engagement
  • Increasing no. of of biofuel vessels and LNG vessels used for shipments
  • Increasing no. of alternative fuel vehicles deployed for finished goods transport
  • Increasing deployment of Electric Vehicles (EVs) in warehouse and delivery operations
  • Resilient and ethical supply chain
  • Number of Suppliers with improved performance band in ESG scoring (5-scale)
  • Lower Scope 3 emissions
SDG 8, 12, 13
6. Governance, Ethics & Transparency
  • Number of Whistleblower cases (Received, Closed, Open)
  • Number of Sexual harassment cases (Received, Closed, Open)
  • Number of instances of data breaches
  • Trainings on TCoC (Officers, Frontline employees, Contract employees) (Person-hours)
  • Number of Business associates trained on TCoC
  • Training and awareness programmes held (Nos.)
  • Reduced ethics related cases
  • Strong governance culture
  • Higher commitment to ethical business practices
  • Higher stakeholder trust
  • Reduced compliance risk
  • Award & Recognition received
  • Risk Maturity Assessment score
SDG 16, 17

Note –

Output metric: This refers to the environmental or social direct results caused by a company’s business activities in terms of operations, products/services, and/or supply chain. The metrics must be directly linked to the material issue.

Impact valuation: This refers to the process of valuing and quantifying the external damages and/or benefits (positive/negative externalities) to the society and the environment that are caused as a result of the direct environmental and/or social outputs generated by a company’s business activities.

Impact metric: This is the quantitative (monetary or non-monetary) metric used to measure the impact caused on external societal stakeholders or the environment.

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