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United with partners for a better future

At Tata Steel, we consider our stakeholders as partners in long-term value creation. We have developed a robust stakeholder engagement process to foster and nurture relationships, which helps improve strategy development and decision-making.

Delivering on stakeholder needs, interests and expectations are core to the way we operate. In FY 2018-19, we conducted a pan-India stakeholder engagement exercise to revisit the Environmental, Social and Governance (ESG) issues that are material to value creation amid the evolving global sustainability landscape. In FY 2019-20, we launched Responsible Supply Chain Policy for our supply chain partners and encouraged them to align their business practices as per the four principles of policies (Fair Business Practices, Human Rights, Health and Safety and Environment Protection). Our key stakeholders comprise investors, customers, vendors, government and regulatory bodies, employees, communities as well as the media and industry bodies. We periodically engage with them either through focussed groups or individually. For effective communication, we use a wide range of tools and platforms such as our Company website, newsletters, e-mails, social media, online communication platforms, one to one meetings, physical/virtual conferences and meets, and press releases.


Value proposition

Highly profitable and best-in-class assets in India

Focus on deleveraging to create value

Better disclosures, transparency and credibility of financials

Importance of the relationship

Providers of financial resources essential to fund growth

How we engage

Investor and analyst meets

Periodic meetings including one-on-one or group meetings

Integrated Report, media updates or earnings call on Company's performance

Emphasis areas

Focus on strong operating and financial performance

Focus on highlighting ESG commitments and disclosure


Value proposition

Strong brands, differentiated products and solutions, engineering support, partnering for growth

Importance of the relationship

Reason for any business to exist; customers provide us an opportunity to build long-term mutually beneficial relationships

How we engage

Various digital platforms to connect with customers, influencers and channel partners. Some platforms are as follows:

Customer e-meetings

Multi-stakeholder platforms


Zonal and similar e-meets

Emphasis areas

Health, safety and human rights

Product and solution offerings

Carbon emission, water, air pollution, waste management and renewable and clean energy

Embed sustainability in supply chain and promote circular economy

Vendor partners

Value proposition

Building capabilities through skill development, growth opportunity, safe operations, opportunity to innovate

Importance of the relationship

Provide us operational leverage to optimise value chain, be cost-competitive, sustainable and exceed customer expectations

How we engage

Leadership meetings: CEO to CEO connect with Strategic Suppliers

Vendor meet

Vendor satisfaction survey

Vendor Capability Advancement Programme

Vendor grievance redressal committee

Supplier day

Vendor sustainability assessment

'Speak Up' Toll-free number

'Swagat Program' - for smooth & faster onboarding of new vendors

'PROCARE' Helpdesk Service for addressing issues/query

Emphasis areas

Health, safety and human rights

Carbon emission, water, air pollution, waste management and renewable and clean energy

Embed sustainability in supply chain and promote responsible sourcing and circular economy

Government and Regulatory bodies

Value proposition

To be a responsible corporate citizen. Proactively track global and domestic developments for effective advocacy towards shaping future policies which will further economic and social progress of stakeholders in the country

Importance of the relationship

Ensure business continuity through compliance with all necessary legislations and regulations

How we engage

Working with government to develop policies and legislations towards the objective of Self Reliant India (Atmanirbhar Bharat)

Representing relevant policy issues at the central and state level to improve cost and ease of doing business

Engagement with domain experts, and think tanks for capacity building on regulations and policy

Increase knowledge intensity and responsiveness through research, development of white papers and active stakeholder consultation

Emphasis areas

Strategise action for working towards low-carbon growth through use of cleaner fuels, resource and energy efficiency, emission reduction technologies, carbon mitigation instruments, etc.


Value proposition

Fair wages, joint consultation system for working together, self-supervised structures, robust rewards and recognition schemes, opportunity for learning and growth and focus on employee well-being

Importance of the relationship

Key to the success of our business; their efforts are instrumental in delivering our strategies and for sustained business growth

How we engage

Monthly online meet with the CEO & MD and informal meets with the senior leadership on regular basis

Employee Engagement survey with Dip Check study on focus area

Capturing Employee Net Promoter Score

Joint forums between employee unions and management

Emphasis areas

Talent retention

Local sourcing of labour

Welfare practices for non-officers


Value proposition

Enable sustainable and significant improvement in the well-being of communities proximate to our operating locations through comprehensive development while also impacting them through actualising replicable change models which address core regional (district and state) development gap

Importance of the relationship

Earning social licence to operate from communities and enhancing organisation’s reputation as a responsible corporate by improving lives of communities

How we engage

Ascertaining community needs through Public Hearings, meeting community opinion leaders, citizen groups and development experts as well as through inputs from various assessments

CSR team engagement through (a) comprehensive Proximate Community Development themes and (b) Signature Programmes addressing specific development concerns at a larger regional scale

Emphasis areas

Family health (through healthcare services and awareness, sanitation, water and nutrition)

Education for the children

Livelihood opportunities for working adults

Public infrastructure facilities and public amenities

Conservation of tribal culture and heritage

Enabling grassroots governance as well as women-centric leadership for comprehensive rural development


Value proposition

Disclosing and sharing relevant information and updates with the public

Importance of the relationship

Reaching out to society and various stakeholders to communicate about the brand’s vision and initiatives, and drive corporate equity

How we engage

Press Communication: Press Release, Press Meet

Response Management for media queries

Interviews of Leadership and Management

Thought leadership and thematic articles

Media events and sports engagement initiative

Familiarisation visit to manufacturing and raw materiall sites

Emphasis areas

Health, safety and human rights

Environment footprint – carbon, water and energy

Sustainability – process and products

Circular economy

Industry bodies

Value proposition

Charter or amend policies to improve the overall performance of the industry. Sharing best practices and alignment of interests to present a unified view

Importance of the relationship

Engage with government and regulators to represent concerns of the industry and develop common solutions

How we engage

Participate in sectoral and industrial seminars and conclaves conducted at the national and regional level

Adequate representation at the national-level committees and sub-committees to put forth and deliberate on important issues faced by the industry

Emphasis areas

Ensure health, safety and human rights of all stakeholders

Manufacturing, mining, trade, quality and finance

Sustainability, environment, water, energy, circular economy, climate change