Principle 6 - Business should respect, protect and make efforts to restore the environment

  1. Does the policy related to Principle 6 cover only the Company or extends to the Group/Joint Ventures/Suppliers/Contractors/NGOs/others.

    The Policy covers the Company's operations. Tata Steel Group's Responsible Procurement Policy embeds Green Sourcing in the Annual Business Plan.

  2. Does the Company have strategies/initiatives to address global environmental issues such as climate change, global warming, etc? Y/N. If yes, please give hyperlink for webpage etc.

    Yes. Link: http://www.tatasteelindia.com/sustainability/2012/emission-abatement.asp)

  3. Does the Company identify and assess potential environmental risks?

    Yes - through ISO 14001 certified Environment Management Systems and through process of peer review during formulation of Annual Business plans.

  4. Does the Company have any project related to Clean Development Mechanism? If so, provide details thereof, in about 50 words or so. Also, if yes, is any environmental compliance report filed?

    Yes. Tata Steel has one large scale Clean Development Mechanism Project (UNFCCC Project No.1648) titled "Top Gas Pressure Recovery based Power Generation from 'G' Blast Furnace" with estimated emission reduction potential of 60,811 tCO2/year. Project link: http://cdm.unfccc.int/Projects/DB/DNV-CUK1204542486.08

    Two verification reports have been submitted to UNFCCC seeking issuance of CERs against which 34,363 CERs have been issued as on 31st March, 2013 for the project performance between 24th December, 2009 and 30th April, 2011.

  5. Has the Company undertaken any other initiatives on – clean technology, energy efficiency, renewable energy, etc.? Y/N. If yes, please give hyperlink for web page etc.
    Clean Technology:

    http://www.tatasteelindia.com/sustainability/2012/emission-abatement.asp

    Energy Efficiency initiatives:

    http://www.tatasteelindia.com/sustainability/2012/energy-efficiency.asp

    Renewable energy as part of Corporate Social Responsibility:

    http://www.tatasteelindia.com/sustainability/2012/improving-physical-infrastructure.asp

  6. Are the Emissions/Waste generated by the Company within the permissible limits given by CPCB/SPCB for the financial year being reported?

    Yes

  7. Number of show cause/legal notices received from CPCB/SPCB which are pending (i.e. not resolved to satisfaction) as on end of Financial Year.

    To the best of our knowledge there is no show cause/legal notice pending resolution by CPCB/SPCB.

Principle 7 - Businesses, when engaged in influencing public and regulatory policy, should do so in a responsible manner

  1. Is your Company a member of any trade and chamber or association? If Yes, name only those major ones that your business deals with:

    Yes. TSL is a part of:

    1. World Steel Association (WSA)
    2. Confederation of Indian Industry (CII)
    3. Federation of Indian Chambers of Commerce and Industry (FICCI)
    4. Federation of Indian Mineral Industries (FIMI)
  2. Have you advocated/lobbied through above associations for the advancement or improvement of public good? Yes/No. If yes specify the broad areas.

    Yes. The broad areas were:

    • Governance and Administration
    • Economic Reforms
    • Inclusive Development Policies
    • Energy security
    • Water
    • Sustainable Business Principles

Principle 8 - Businesses should support inclusive growth and equitable development

  1. Does the Company have specified programmes/initiatives/projects in pursuit of the policy related to Principle 8? If yes details thereof.

    Tata Steel focuses on responsible business practices with community-centric interventions. The thrust areas for Tata Steel are sustainable livelihood - especially skill development and employability training, education and health care, all of which constitute the Human Development Index - a quality of life indicator.

  2. Are the programmes/projects undertaken through in-house team/own foundation/external NGO/government structures/any other organisation?

    Tata Steel partners with NGOs, Governments and funding agencies to implement its CSR interventions in the thematic areas of health, education, livelihoods and ethnicity. Through employee volunteerism it also utilises in-house resource persons.

    The CSR activities are implemented through the following delivery arms:

    1. Corporate Sustainability Services comprising:
      1. Tata Steel Rural Development Society (TSRDS)
      2. Tribal Cultural Society (TCS)
      3. Tata Steel Family Initiatives Foundation (TSFIF)
      4. Tata Steel Skill Development Society (TSSDS)
      5. Urban Services
      6. Education
    2. Medical Services
    3. Sports Department
    4. Tata Steel Adventure Foundation
    5. Jamshedpur Utilities & Services Company Limited
    6. Other societies such as Ardeshir Dalal Memorial Hospital, Blood Banks, Kanti Lal Gandhi Memorial Hospital, etc.
    7. Tata Relief Committee
  3. Have you done any impact assessment of your initiative?

    Yes. The impact assessment is done through:

    Social Audit: As a socially responsible corporate citizen, Tata Steel commissions social audits through independent professionals to get an authentic and comprehensive review of its social activities. The Social Audit is conducted once in ten years.
    Aspiration Surveys: Conducted among communities residing in operational areas of Tata Steel in Odisha.
    Village-level study of Human Development Index (HDI): Conducted by a team of researchers from Xavier Labour Research Institute (XLRI), Jamshedpur.
    XISS JRD Tata Chair: The 'JRD Tata Chair' has been instituted at Xavier Institute of Social Service, Ranchi with the objective of conducting a study on 'Contributions of Tata Steel towards Sustainable Development'.
  4. What is your Company's direct contribution to community development projects - Amount in INR and the details of the projects undertaken?

    Tata Steel's direct contribution to community development is Rs. 170.76 crores which is 3.37% of the Company's PAT. This is not inclusive of the expenditure on environment, which is more than Rs. 300 crores.

    This amount was spent under the broad categories of a) Infrastructure development to improve the quality of life of the community, b) Community Development; c) Health and Medical support; and d) Support to Charities, NGOs and Government for social causes.

  5. Have you taken steps to ensure that the community successfully adopts this community development initiative? Please explain in 50 words, or so.

    Yes. For instance under the solar streetlight project Tata Steel installs solar streetlights in villages. To ensure the upkeep of installed lights and their sustained use by the village community, discussions were held with community resulting in the constitution of committees called 'Urja Samitee'. Select members from the village community are enlisted onto the Urja Samitees (energy committees) and are responsible for the maintenance of the solar panels.

Principle 9 - Businesses should engage with and provide value to their customers and consumers in a responsible manner

  1. What percentage of customer complaints/consumer cases are pending as on the end of financial year.

    A total of 750 complaints were logged against Flat Products and 147 against Long Products in Financial Year 2013. Of these 53 or 7% of the customer complaints for Flat Products and 13 or 8% for Long Products were pending at the end of the financial year. Of the 13 cases pending against Long Products at the end of Financial Year 2013, one was logged in February all other 12 were logged in March of the year.

  2. Does the Company display product information on the product label, over and above what is mandated as per local laws? Yes/No/N.A./Remarks (additional information)

    Tata Steel has established unique brand identities for source authentication. Detailed Test Certificates are provided to customers as per the terms of the contracts with them. Information goes beyond the needs specified by statutory standards. The embossing on the rebar not only provides the brand name but its Yield Strength and other characteristics as Corrosion Resistance as CRS and Earthquake Resistance as Super Ductile (SD). Tata Steel is the only steel company to codify the diameter of the rebar embossed on the surface. This is for easy traceability at the construction site to reduce inadvertent misuse of rebar by bar-benders.

  3. Is there any case filed by any stakeholder against the Company regarding unfair trade practices, irresponsible advertising and/or anti-competitive behaviour during the last five years and pending as on end of financial year? If so, provide details thereof, in about 50 words or so.

    Tata Steel has not been found liable for any offence in the last five years relating to unfair trade practices, irresponsible advertising and/or anti-competitive behaviour.

  4. Did your Company carry out any consumer survey/consumer satisfaction trends?

    Yes. Tata Steel conducts Customer Satisfaction surveys annually or as per the needs of the business to ascertain and fulfill customer needs and ensure satisfaction.

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