Review of Operations

Performance Improvement Initiatives

In addition to winning the coveted Deming prize, Tata Steel also won the Most Admired Knowledge Enterprise (MAKE) 2008 award and was recognised as the overall Asian MAKE winner.

Solution for Sales (SFS) offers based on the Theory of Constraints (TOC) concept saw stabilisation in the steel division. The replenishment module was extended to cover 100% of the retail channel of TATA TISCON, achieved 90% coverage in TATA SHAKTEE and 60% in TATA Steelium. This resulted in a reduction of stock outs in retail shops and more significantly, a reduction in channel stocks. Reliability solutions were extended to direct customers in the Steelium distribution. For the Construction Projects segment, an S-DBR (Simplified Drum Buffer Rope) mechanism was implemented under the Theory of Constraints supply chain improvement initiative which improved the availability of rebars at the warehouses, thereby reducing instances of delays and loss of orders.