Stakeholder Engagement

Tata Steel’s diverse stakeholders shape its identity and future, offering insights that help navigate challenges and pursue opportunities. Through its materiality assessment exercise and regular multi-channel engagements, the Company fosters inclusion, sustainability, and purposeful growth across industries, geographies, and communities.

Inclusive engagement for a sustainable future

Importance of the relationship
How we engage
Emphasis areas
Importance of the relationship How we engage Emphasis areas

Investors and Lenders

Consistent returns on investments through capacity addition and transition to low-emission steel; 1 enhanced transparency and credibility in financial and non-financial disclosures

Investors and lenders provide the financial capital essential for funding growth and transition to a sustainable steel company

  • Annual Integrated Report
  • Annual General Meeting
  • Quarterly Earnings Calls
  • Periodic media updates
  • Investor/analyst meetings
  • Communication through stock exchanges and Company's website www.tatasteel.com
  • Investor grievance redressal mechanisms
  • Operating and financial performance
  • ESG commitments and progress
  • Corporate governance
  • Corporate strategy and business environment

Customers

Trusted brands, differentiated products, services and solutions, along with engineering support, quality assurance and growth partnerships

Long-term, mutually beneficial relationships with customers enable Tata Steel to maintain market leadership in current and new segments

  • Customer service teams
  • Process/product improvement collaborations
  • Customer meets
  • Leadership Connect
  • Digital platforms
  • Customer Engagement and Satisfaction surveys
  • Developing a portfolio of high-end and downstream products and solutions
  • Providing market-differentiating value-added services to discerning customers
  • Enhance customer experience across all market channels
  • Ensuring sustainable practices across the supply chain

Vendor Partners/Suppliers

Tata Steel fosters strong, innovative, and mutually beneficial partnerships with vendors and suppliers through reliability, quality, and sustainable practices

Vendor partners provide operational leverage to optimise the value chain, enhance cost competitiveness, and exceed customer expectations

  • Leadership Connect
  • Responsible Supply Chain assessments
  • Induction, training and support programmes
  • Capability building programmes
  • Formal and informal meetings with suppliers and contractors
  • Grievance Redressal Committee and platforms
  • Embedding responsible practices in the supply chain
  • Continuous improvement across safety, quality, delivery performance, productivity, technology, and sustainability
  • Inclusion of local MSMEs in the vendor pool
  • Address concerns, grievances and routine issues

Government and Regulatory Bodies

Regular interactions with governments to address industry concerns regarding existing and future policies, 4 and advancing the ease of doing business to improve industrial performance and output

Ensuring compliance and business continuity in line with evolving policies, and partnering with agencies to create a positive business ecosystem

  • Formal and informal consultation processes and representations
  • Advocating for new policies or amendments
  • Engaging with think tanks and sectoral experts
  • Facilitating the ease and cost of doing business
  • Clearances and approvals for business continuity and growth projects
  • Advocacy on policy matters related to mining, trade, finance, logistics, sustainability and governance
  • Focus on technology, innovation, demand creation, product portfolio enrichment, capacity expansion, and transition to low-emission steel

Employees

Tata Steel empowers employees with growth opportunities, a fair and supportive work environment that promotes a culture of continuous learning, accountability, and teamwork

Tata Steel employees are a key driver of business success, with their contributions forming the foundation of resilient and sustainable growth

  • Joint Council/Committee meetings
  • Monthly MD Online forum
  • Senior leadership townhalls
  • Performance reviews
  • Employee Engagement Surveys
  • Employee health, safety, and holistic well-being
  • Attracting and retaining diverse talent
  • Ensuring an inclusive and positive work environment
  • Local sourcing of talent

Value proposition

Fostering community enterprises, creating livelihood opportunities
AIMA - 10th National Leadership Conclave
Importance of the relationship
How we engage
Emphasis areas
Importance of the relationship How we engage Emphasis areas

Community

Addressing core development gaps at a national and regional scale through replicable models of development, enabling lasting betterment in the well-being of communities in the operating regions

A conducive business environment requires social support and peace, without hostility, community agitations, and protests

  • Proximate Community Development programmes touching all major aspects of life in the operating regions
  • Large-scale signature themes focused on key development challenges
  • Public consultations before business expansion
  • Employee volunteering
  • Community development programmes based on local communities’ needs
  • Strengthening of livelihood opportunities
  • Improvement of social infrastructure for a hygienic and healthy living environment
  • Understanding and addressing the concerns of the community on environmental and social issues

Media

Disclosing and sharing relevant information and updates with the public

Communicating the brand’s vision and initiatives to society and stakeholders, and building corporate equity

  • Press communication: Press release, press note, rebuttal, press meet, conference call
  • Response management for media queries
  • Senior leadership interviews with media
  • Podcasts: FiredUp and SteelCast
  • Media events and sports engagement initiatives
  • Familiarisation visits of media representatives to manufacturing and raw material sites
  • Thought leadership and thematic articles
  • Transparent and accurate disclosure to stakeholders
  • Awareness of Tata Steel’s businesses, brands and sustainability initiatives
  • Steel industry outlook and dynamics
  • Enhancing corporate reputation

Industry Bodies

Collaboration on key policy issues, research & innovation in mining, manufacturing, trade, finance, sustainability

Industry bodies facilitate networking and consensus-building to present a unified stance to the government on policy matters

  • Conferences and seminars organised by industry bodies
  • National and regional committees and sub-committees to deliberate on important issues impacting the industry
  • Collaborations to drive innovation and align with evolving regulatory frameworks
  • Shaping policy that supports the long-term viability of the steel industry
  • Advocacy to promote ease and cost of doing business, fair trade practices and favourable regulatory policies

Academic Bodies

Collaborations on advancing research and innovation in the steel value chain through funding and facilitating technology pilots

Academic institutions and startups help Tata Steel co-create, test and implement solutions throughout its value chain by bridging academic insight with industrial application

  • Joint projects with academic institutions and research laboratories
  • Engagements with startups on breakthrough technologies
  • Translation of academic excellence into operational impact
  • Access to emerging technologies in thrust areas

Value proposition