Business Responsibility Report

Principle 4 - Businesses should respect the interests of, and be responsive towards all stakeholders, especially those who are disadvantaged, vulnerable and marginalised

  1. Has the company mapped its internal and external stakeholders?

    2. Yes

  2. Out of the above, has the company identified the disadvantages, vulnerable and marginalised stakeholders?

    3. Yes. In Financial Year 2013-14 we revisited our stakeholder management process and materiality map. The new materiality map prepared objectively with external help identifies community development as one of the most material issues for us and our stakeholders.

  3. Are there any special initiatives taken by the company to engage with the disadvantaged, vulnerable and marginalised stakeholders. If so, provide details thereof, in about 50 words or so.

    4. The Company's mines, collieries and Steel works are located in areas dominated by disadvantaged, vulnerable and marginalised communities with poor socio-economic indicators. Tata Steel's structured and planned Affirmative Action strategies are focussed on Education, Employability, Employment and Entrepreneurship. Also, the emphasis on Ethnicity exhibits our commitment to sustain the culture of communities we serve.

Principle 5 - Businesses should respect and promote human rights

  1. Does the policy of the company on human rights cover only the company or extend to the Group/Joint Ventures/Suppliers/Contractors/NGOs/Others?

    2. Clauses of the Tata Code of Conduct and Social Accountability 8000 standards extend to all suppliers/contractors while their provisions also being applicable to other business partners.

  2. How many stakeholder complaints have been received in the past financial year and what percent was satisfactorily resolved?

    3. No stakeholder complaints were received in Financial Year 2013-14.

Principle 6 - Business should respect, protect and make efforts to restore the environment

  1. Does the policy related to Principle 6 cover only the company or extends to the Group/Joint Ventures/Suppliers/Contractors/NGOs/others.

    2. The Environmental Policy of Tata Steel cover all manufacturing & mining sites and own employees & contractors of the company.

    The policy document is available at following hyperlink.

    http://www.tatasteelindia.com/corporate/pdf/Environmental-Policy.pdf

  2. Does the company have strategies/initiatives to address global environmental issues such as climate change, global warming, etc.? Y/N. If yes, please give hyperlink for webpage etc.

    3. Yes.

    Relevant hyperlinks are given below:

    1. Tata Group approach: http://www.tata.com/ourcommitment/articlesinside/Addressing-climate-change
    2. 13th Corporate Sustainability Report 2012-13 (refer to page 60-63):http://www.tatasteelindia.com/corporate-citizen/pdf/csr-12-13.pdf
  3. Does the company identify and assess potential environmental risks?

    4. Yes.

    Risks, mitigation strategies and contingency measures are reviewed and revised every year. Corporate Risk Management team organises multiple workshops for various functions.

    Relevant hyperlinks are given below:

    1. 13th Corporate Sustainability Report 2012-13 (refer to page 12 & 16):http://www.tatasteelindia.com/corporate-citizen/pdf/csr-12-13.pdf
  4. Does the company have any project related to Clean Development Mechanism? If so, provide details thereof, in about 50 words or so. Also, if yes, is any environmental compliance report filed?

    5. Yes.

    "Top Gas Pressure Recovery based Power Generation from 'G' Blast Furnace" implemented in 2010 at Jamshedpur Steel Works is a registered CDM project.

    As on 31 March, 2014, two verifications (performance during Dec-2009 to Apr-2011) have been completed and 34,363 CERs have been issued. Third verification (performance during May-2011 to Dec-2012) is in progress.

  5. Has the company undertaken any other initiatives on – clean technology, energy efficiency, renewable energy, etc.? Y/N. If yes, please give hyperlink for web page etc.

    6. Clean Technology: are outlined in the 13th Corporate Sustainability Report 2012-13 (refer to page 62): http://www.tatasteelindia.com/corporate-citizen/pdf/csr-12-13.pdf )

    Energy Efficiency initiatives are outlined in the 13th Corporate Sustainability Report 2012-13 (refer to page 72 to 74): http://www.tatasteelindia.com/corporate-citizen/pdf/csr-12-13.pdf )

    Renewable energy initiatives as part of Corporate Social Responsibility are outlined in the 13th Corporate Sustainability Report 2012-13 (refer to page 74 to 75: http://www.tatasteelindia.com/corporate-citizen/pdf/csr-12-13.pdf

  6. Are the Emissions/Waste generated by the company within the permissible limits given by CPCB/SPCB for the financial year being reported?

    7. Yes, the emissions/waste generated by the company for 2013-14 are within permissible limits given by CPCB/SPCB(s).

  7. Number of show cause/legal notices received from CPCB/SPCB which are pending (i.e. not resolved to satisfaction) as on end of Financial Year.

    8. As on 31st March, 2014, there is no pending show cause or legal notice received from CPCB or SPCB.

Principle 7 - Businesses, when engaged in influencing public and regulatory policy, should do so in a responsible manner

  1. Is your company a member of any trade and chamber or association? If Yes, name only those major ones that your business deals with:

    2. Yes. TSL is a part of:

    1. World Steel Association (WSA)
    2. Confederation of Indian Industry (CII)
    3. Federation of Indian Chambers of Commerce (FICCI)
    4. Federation of Indian Mineral Industries (FIMI)
    5. Global Compact Network India (GCNI)
    6. The energy and Resources Institute (TERI)
  2. Have you advocated/lobbied through above associations for the advancement or improvement of public good? Yes/No. If yes specify the broad areas.

    3. Yes. The broad areas were:

    • Governance and Administration
    • Economic Reforms
    • Inclusive Development Policies
    • Energy security
    • Water
    • Sustainable Business Principles

Principle 8 - Businesses should support inclusive growth and equitable development

  1. Does the company have specified programmes/initiatives/projects in pursuit of the policy related to Principle 8? If yes details thereof.

    2. Tata Steel focusses on responsible business practices with community-centric interventions. The thrust areas for Tata Steel are sustainable livelihood - especially skill development and employability training, education and health care, all of which constitute the Human Development Index - a quality of life indicator.

  2. Are the programs/projects undertaken through in-house team/own foundation/external NGO/government structures/any other organisation?

    3. Tata Steel collaborates with Government bodies, NGOs and donor agencies to implement community initiatives in the thematic areas of livelihoods, health, education, environment (renewable energy) and ethnicity. Through employee volunteerism it also utilises in-house resource persons in areas like skill development, disaster relief etc. The entire gamut of CSR activities are implemented through the following delivery arms: Corporate Social Responsibility department comprising Tata Steel Rural Development Society, Tata Steel Family Initiatives Foundation, Tata Steel Tribal Cultural Society and Tata Steel Skill Development Society. Moreover, Sports department, Urban Services, Medical Services, Tata Steel Adventure Foundation, other societies (e.g. Blood Bank, Ardeshir Dalal Memorial Hospital, Jamshedpur Eye Hospital), Tata Relief Committee and JUSCO also implement activities serving the needs of communities in the areas of operation.

  3. Have you done any impact assessment of your initiative?

    4. Yes.

    The impact assessment is done through:

    • Social Audit: As a socially responsible corporate citizen, Tata Steel commissions social audits through independent professionals to get an authentic and comprehensive review of its social activities.The Social Audit is conducted once in ten years.
    • Aspiration Surveys: Conducted among communities residing in operational areas of Tata Steel in Odisha.
    • Village-level study of Human Development Index (HDI): Conducted by a team of researchers from Xavier Labour Research Institute (XLRI), Jamshedpur.
    • XISS JRD Tata Chair:The 'JRD Tata Chair' has been instituted at Xavier Institute of Social Service, Ranchi with the objective of conducting a study on 'Contributions of Tata Steel towards Sustainable Development'.
  4. What is your company's direct contribution to community development projects - Amount in INR and the details of the projects undertaken?

    5. Tata Steel's direct contribution to community development is Rs.212 crores which is 3.31 per cent of the Company's PAT. This amount was spent under the broad categories of

    1. Infrastructure development to improve the quality of life of the community
    2. Community Development
    3. Health and Medical support
    4. Support to Charities, NGOs and Government for social causes.
  5. Have you taken steps to ensure that the community successfully adopts this community development initiative? Please explain in 50 words, or so.

    6. Yes. Most of our programmes are participatory in nature and focus on institution development and capacity building. For instance the solar streetlight initiative has led to installation of thousands of solar streetlights in remote villages around the operational areas in Jharkhand and Odisha. Maintenance of solar street lights after installation is important. To ensure its upkeep and sustained use by the village community, discussions with community members have resulting in the constitution of committees called ‘Urja Samitee'. Select members from the village community are enlisted onto the Urja Samitees (energy committees) and are responsible for the maintenance of the solar panels.

Principle 9 - Businesses should engage with and provide value to their customers and consumers in a responsible manner

  1. What percentage of customer complaints/consumer cases are pending as on the end of financial year.
    1. A total of 1196 complaints were logged in Financial Year 2013-14. Of these 109 or 8% were pending at the end of the financial year.
    2. Out of 11 consumer cases, 4 got disposed-off in Financial Year 2013-14 and 7 still pending i.e. 64%
  2. Does the company display product information on the product label, over and above what is mandated as per local laws? Yes/No/N.A./Remarks (additional information)

    3. Tata Steel has established unique brand identities for source authentication. Detailed Test Certificates are provided to customers as per the terms of the contracts with them. Information goes beyond the needs specified by statutory standards. For example:-

    1. On Tata Shaktee GC Sheets, besides the Logo & ISI marks, the thickness and GSM (zinc coating) are also embossed.
    2. The embossing on the rebar not only provides the brand name but its Yield Strength and other characteristics as Corrosion Resistance as CRS and Earthquake Resistance as Super Ductile (SD). Tata Steel is the only steel company to codify the diameter of the rebar embossed on the surface. This is for easy traceability at the construction site to reduce inadvertent misuse of rebar by bar-benders.
    3. Towards product authenticity, Galvano sheets are marked with a special ink for product authencity wherein besides Galvano, Tata Steel & ISI marks, the thickness and GSM are also marked. These marking cannot be seen with naked eye but visible with a special torch beaming ultra-violet ray.
  3. Is there any case filed by any stakeholder against the company regarding unfair trade practices, irresponsible advertising and/or anti-competitive behaviour during the last five years and pending as on end of financial year? If so, provide details thereof, in about 50 words or so.

    4. There is no case against Tata Steel during last 5 years, relating to unfair trade practices, irresponsible advertising and/or anti-competitive behaviour.

  4. Did your company carry out any consumer survey/consumer satisfaction trends?

    5. Yes. Annual Customer Satisfaction Surveys are conducted by engaging a third party agency for Customer and Channel Segments. Brand Equity survey is carried out for our brands like Tata Shaktee and Tiscon.