Stakeholder Engagement

At Tata Steel, the Company creates shared value through stakeholder relationships, engaging through focused groups and platforms, guiding its journey to becoming a leading steel company.

Investors
and Lenders

Providers of financial capital are essential to fund growth and transition to a sustainable steel company

Value proposition

  • Consistent returns on investments
  • Highly profitable and best-in-class assets in India with an integrated value chain
  • Focus on deleveraging and funding profitable growth in India
  • Better disclosures, transparency, and credibility of financial and non-financial disclosures

How we engage

  • Annual reports, media updates, and earnings calls on the Company’s performance
  • Investor and analyst meetings
  • Periodic meetings, including one-on-one or group meetings
  • Annual General Meetings

Emphasis areas

  • Focus on strong operating and financial performance (targeting investment grade financial metrics)
  • Focus on highlighting ESG commitments and disclosures

Customers

Long-term collaborative relationships ensure market leadership retention in chosen segments

Value proposition

  • Strong brands, differentiated products, services and solutions, engineering support, partnering for growth, a countrywide presence, and a reliable supply chain network

How we engage

  • Various physical and digital platforms to connect with customers, influencers, and channel partners

Emphasis areas

  • Focus on developing an enriched portfolio of high-end downstream products and solutions
  • Leveraging digital tools to enhance customer experience across routes to market
  • Focus on extending marketdifferentiating value-added services to discerning customers
  • Implement a responsible supply chain policy to ensure sustainable practices across the supply chain (channel partners)

Vendor
Partners

The relationship provides Tata Steel with operational leverage to optimise the value chain, be costcompetitive and exceed customer expectations

Value proposition

  • Building capabilities through skill development, growth opportunities, safe operations and opportunities to innovate

How we engage

  • Vendor meets
  • Vendor satisfaction survey, Vendor Capability Advancement Programme
  • Leadership Meetings: CEO to CEO connect with strategic suppliers
  • PROCARE Helpdesk Service for addressing issues/queries
  • Vendor Grievance Redressal Committee
  • Supplier Day
  • Vendor Sustainability Assessment
  • Speak Up toll-free number for grievance reporting
  • Swagat Programme for smooth and faster onboarding of new vendors

Emphasis areas

  • Health, safety, and human rights
  • Carbon emission, water, air pollution, waste management, renewable and clean energy
  • Embed sustainability in the supply chain and promote responsible sourcing and circular economy
  • Innovation and technology

Government and Regulatory Bodies

The relationship ensures compliance and business continuity in line with changing policies and partnering with agencies to create a favourable business ecosystem

Value proposition

  • Regular interaction with the government to engage with industry concerns on existing/future policies and regulations to advance ease of doing business.

How we engage

  • Tata Steel works with the government to develop policies and regulations that enable the growth of the industrial sector, particularly the steel sector
  • Tata Steel advocates new policies/ amendments in existing regulations at the national and regional levels to create and sustain an environment conducive to India’s development
  • It also interacts with think tanks and sectoral experts to develop a better understanding of complex issues and global best practices

Emphasis areas

  • Improving ease and cost of doing business by reducing the compliance burden for the industry
  • Achieving leadership in sustainability to move forward on the path of sustainable development
  • Focusing on technology and innovation, demand creation and enrichment of product portfolio, capacity expansion, etc.

Employees

Their efforts are critical to the success of the business. They are instrumental in delivering the Company’s strategies and achieving sustained business growth

Value proposition

  • Fair wages, a joint consultation system for working together, self-supervised structures, robust reward and recognition schemes, opportunities for learning and growth, and a focus on employee well-being experience and engagement

How we engage

  • Monthly online meetings with the CEO & MD and informal meetings with the senior leadership regularly
  • Employee Engagement Survey
  • Capturing Employee Net Promoter Score
  • Joint forums between employee unions and management

Emphasis areas

  • Employee health, safety, and holistic well-being
  • Attracting and retaining diverse talent
  • Providing an inclusive and positive work environment
  • Local sourcing of labour
  • Welfare practices for non-officers

Community

A conducive working environment ensures social support, amity, and peace, avoiding hostility, community agitations, and protests

Value proposition

  • Enable lasting betterment in the well-being of communities in the operating region through regional development models that prioritise the excluded and those proximate to business operations
  • Addressing core development gaps at a national scale through replicable models of development

How we engage

  • A range of Proximate Community Development models with programmes touching all significant aspects of life in the operating region
  • Large-scale signature themes focusing on key national development challenges, creating aspirational development models
  • Public consultations before business expansion

Emphasis areas

  • To ensure safety in operating sites so that the health and safety of communities are not compromised
  • Sustain community outreach activities in areas where the Company operates.
  • Actively support communities through initiatives encompassing public health, household nutrition, access to and conservation of water, household sanitation, holistic education, stable livelihoods, nurturing sporting talent, enabling a life of dignity for PwDs, creating necessary public infrastructure and amenities, and enabling grassroots leadership

Media

The relationship helps Tata Steel reach out to society and various stakeholders to communicate the brand’s vision and initiatives and drive corporate equity

Value proposition

  • Disclosing and sharing relevant information and updates with the public

How we engage

  • Press communication: Press releases, press meets, conference calls, podcasts and social media
  • Response management for media queries
  • Interviews of Tata Steel’s Senior Leadership
  • Thought leadership and thematic articles
  • Media events and sports engagement initiatives
  • Familiarisation visits to manufacturing and raw material sites

Emphasis areas

  • Health, safety, and human rights
  • Diversity, equity, and inclusion
  • Environment footprint – carbon, water, and energy
  • Sustainability – processes and products
  • Innovation and technology
  • Operating and financial performance
  • Business developments
  • Steel Industry outlook/dynamics – global and domestic

Industry Bodies

Industry bodies are essential for developing networks, enabling consensus building, and presenting a unified and mutually agreeable perspective to the government on various policy interventions

Value proposition

  • Sector-specific and industry-wide collaboration on crucial policy issues in sectors related to mining, manufacturing, trade, finance, sustainability, etc

How we engage

  • Tata Steel participates in conferences and seminars organised by industry bodies
  • It also holds membership in national and regional committees and sub-committees to deliberate on critical industry issues

Emphasis areas

  • Manufacturing and mining-related issues, such as regulatory clearances, auctions, labour, logistics, production-linked incentives, etc. impacting operations
  • Trade and finance issues, including FTAs (Free Trade Agreements), level playing field, demand creation, tariff and non-tariff barriers, GST (Goods and Services Tax), the IBC (Insolvency and Bankruptcy Code), etc.
  • Sustainability and low-carbon transition to mitigate risks related to climate change, water, etc.