| Setting
objectives and targets |
To achieve the sustainability goals, the organization has identified twelve (12) key
enterprise processes (Figure-1.7) critical to the growth and success of the organization.
A member of the Senior Management Team manages each enterprise process. The process owner
and the owners of various sub-processes under a particular key enterprise process have
started mapping the stakeholders and identifying stakeholder concerns through a structured
engagement and feedback process. These stakeholder concerns are analyzed, prioritized and
form inputs to the strategic goals under that particular process as a part of Corporate
Sustainability Management. Senior Management at present tracks the performance of the
targets, taken against each strategic goal, through a review process under TBEM. The
organizations key objectives have been identified at Figure 1.6 and are
deployed through the MD’s Balance Score Card provided at Section-3.7.
|
| Sl. No |
Enterprise
Process |
Process
Owner |
| 1 |
Leadership |
MD |
| 2 |
Strategic Planning &
Risk Management |
MD |
| 3 |
Market Development |
DMD (S) |
| 4 |
Investment Management |
VP (F) |
| 5 |
Human Resources |
VP (HRM) |
| 6 |
Improvement & Change
Management |
MD |
| 7 |
Order Generation |
DMD (S) |
| 8 |
Operation and Fulfillment |
DMD (S) |
| 9 |
Inbound Supply Management |
Chief (SC) |
| 10 |
Research & Development |
Chief (R&D) |
| 11 |
Information Management |
CIO |
| 12 |
Social Responsibility &
Corporate Services |
DMD (CS) |
Figure-1.7 : Key Enterprise Process
The objectives and targets of the organization related to
sustainability issues reflect in the top management commitment. The MD’s Balance
Score Card serves as a framework within which the top management commitments are cascaded
down to the level of Dy. Managing Director, Vice Presidents, Divisional Heads and
Departmental Heads. The Balanced Score Card prepared at each level is implemented by
concerned agencies and reviewed under Tata Business Excellence Model by Senior Management.
MD’s Balance Scorecard in line with the strategic goals and objectives of the
organization delineates the targets and measures for each of the strategic objectives.
|
