• The Tata Business Excellence Model continues to be our guiding framework for business excellence.

• The TBEM practices have won Tata Steel the most prestigious recognition and accolades in Business Excellence, which include;
     
  • The Prime Ministers Trophy for the Best Integrated Steel Plant for the 4th time.
  • TBEM rating as the Industry Leader. Won the Sustained Excellence Award.
  • TERI CSR Award.
  • The coveted TS 16949 certificate for the Flat Products Complex and the Bearing Division.
  • Tata Steel rated one of the top three best steel companies of the world rating by the World Steel Dynamics.
     
• Business Excellence Awareness Module was launched to enhance understanding of excellence across the Company. Over 2000 Officers have been trained on the module.

• “TBEM Mujhse Shuru” was launched to enhance the understanding of the excellence framework at the worker level. It is a unique attempt to communicate business excellence in the regional language and how each and everyone contribute to excellence in business.

• During the year, we extended the Tata Business Excellence Model to the schools of Jamshedpur under “Excellence in Education” program. This is a unique corporate initiative.

• ASPIRE program launched during the year, has given a new dimension to the improvement initiatives adopting best practices from TOP in Marketing, Six Sigma, TPM, etc.

• We continue to bring world-class knowledge and practices in business excellence e.g. balanced score card in collaboration with BSC Col, USA, Practices of Deming Model with JUSE Japan, Leadership System with VMG, USA, etc.

Business
Excellence

Best
Integrated
Steel Plant

Good
Corporate
Citizenship

• We have won the MAKE (Most Admired Knowledge Enterprise) Asia award for the year 2003.

• We have been selected as the Best Practice Partner for the study conducted by APQC (American Productivity and Quality Center) – the only Indian company and only steel company among the five companies selected for the study.

• The Knowledge Management Program has gained momentum at Tata Steel and has attracted the participation of more than 7500 employees.

• Shop-floor employees were exposed to Knowledge Management through a new process called “Aspire Knowledge Manthan”. By using story telling methods, employees share best practices and experience deployment of the ideas generated.

• The Knowledge Management Program not only focuses on building and improving the knowledge level of employees on current processes to remain competitive, but also takes care of the future knowledge needs of the organization.

Knowledge
Enterprise

Best
Practices






Deployment
Of Ideas

Improved
Knowledge
levels