| 2.9 List of Stakeholders, key attributes of each and relationship |
| A list of few customers in the targeted
sector and their requirements are furnished in Figure#2.2. |
Key
Segment
Product Mkts |
Key Customers |
Key product requirement |
Key service requirements |
| HR for LM/CM |
Telco, Ashok Leyland |
Chemical and physical
properties conforming to specifications |
Tailor made
supplies,Delivery compliance |
| HR for MC/HC |
ASIL, Hero, TPI, ITW |
Good surface, consistent
dimensional tolerance, Physical and chemical properties |
Committed delivery of small
lot orders Compliance |
| HR of CF |
Wheels India, Kalyani,
Lemmerz, Toyota |
Chemical and physical
properties |
Material through EPAs,
Tech.Support, committed delivery |
| CR for high end 9Auto,
Appliance) |
TELCO, Ashok Leyland,
Maruti, Mahindra & Mahindra, Hyundai |
Superior surface quality
and cleaner strip surface, Formability |
Customised delivery
support, App. Engg. Support (AES) |
| CR for distribution |
Authorized distributors |
Better flatness, Zero
spangle galvanised sheet |
Order management, complaint
handling, App. Engg. Support |
| Galvanized Corrugated (GC) |
Authorized distributors
|
Better thickness and width
tolerance, mechanical property |
Distribution Management |
| HCWR |
Bansal, Ram Swarup, Miki
Wires, Arti Steels |
Minimum UTS guarantee,
Surface defect |
Timely delivery,
Availability |
| LCWR |
ESAB, Advani Oerlikon,
Ferro wires |
Chemistry as per the
specification |
Timely Delivery,
Availability |
| TISCON (Re-bar) |
Gammon, DLF, Chevron,
Authorised distributors |
Mechanical properties,
specification as per BIS appearance |
Customised length,
availability of all sizes |
Figure-2.2: Few key customers in targeted segments
and their requirements
The expenses incurred on purchase of finished,
semi-finished steel, raw materials, spares, fuel oil, power etc. during reporting period
were Rs.60.737 billion against Rs.52.77 billion during previous year. Details of key
products remits, services, their suppliers, key requirements of the products and the
relationship with the suppliers are furnished in Figure 2.3.
 |
 |
Key
Products/ Service |
Some Key Suppliers |
Key requirement |
Relationship |
 |
 |
Coal |
BHP-Billiton |
Consistent quality with
regular flow of supplies |
Partner-long term contract
preferred |
| Lime Stone |
Commercial Minerals |
|
Partner-long term contract
preferred |
| Oxygen |
BOC |
|
|
| Electricity |
Tata Power |
|
Group Company - Power
Purchase Agreement |
 |
 |
Mechanical Electrical
Spares |
TAYO, TRF, Siemens, ABB |
Total cost of ownership,
technical support, delivery compliance |
Long term contracts |
| De-Sulphurising Compound |
JAMIPOL |
Total cost of ownership |
Joint Venture partnership |
| Sponge Iron Aluminium
|
TSIL, Minex |
Consistent quality and
delivery Compliance |
Preferred |
| Refractory |
TRL |
Total cost of ownership |
Partner |
 |
 |
Transportation |
Saizer Enterprises
Frontline Associates |
Timely placement of
vehicles; adherence to contractual transit time, proper care of material in transit |
Exclusively for Tata Steel |
| Packaging |
ITW Signode |
Total cost of ownership |
ITW Signode-Partner |
| External processing of
products |
Tata Ryerson material |
Timely processing of
quality of packaging |
Joint Venture |
| IT-Infrastructure Support |
IBM, Compaq |
Response time, complaint
resolution, uptime of equipment |
Long term contract |
Figure-2.3 – Key products, suppliers and
partners
|
