The Information Technology Service Department (ITS) of Tata Steel has received the certification for “BS 15000 Part 1: 2002” from STQC IT Certification Services, Ministry of Communications and Information Technology, Government of India recently. This certificate has been accredited by the IT SMF (IT Service Management Forum), which is an internationally recognized independent organization.

BS15000 is a standard specifically addressing IT Service Management. It comprises of an integrated set of management processes for effective delivery of IT Services by an organization to its customers, both internal and external. BS 15000 is increasingly seen as the quality standard not only for their own benefit but also to choose suppliers and partner organizations.

ITS, Tata Steel is the fourth organization in the country to receive this certificate, others being HP Globalsoft, Wipro Technologies and HCL Comnet. So far there are 19 organizations in the world that have received this certification.

The department had also received this certificate earlier in May 2004 from STQC after meeting all the requirement of the standard including two stages of external audits.

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