Annexure-V

ABBREVIATIONS & GLOSSARY

A/c Accounts
A&IG Aspire and Improvement Group
ABP Annual Business Plan (all operations of Tata Steel)
AES Application Engineering Support (products)
AGM Annual General Meeting (Shareholders)
AIWC All Indian Women’s Conference
AQUIP Annual Quality Improvement Plan (a document prepared by each department by March end for the next financial year)
ASSOCHAM  Associated Chamber of Commerce
BAH Booz Allen Hamilton
BE Business Excellence
BHP Broken Hill Property
BIS British Institute of Standards
BIS Bureau of Indian Standards
Bl. Fce. Blast Furnaces
BM Bar Mill
BOC British Oxygen Company
BOD Biological Oxidation Plant
BOD Board of Directors
BSC Balance Score Card (Statement of objectives and targets in line with corporate strategy and objectives for each managerial function & Department)
CAPEX Capital Expenditure (5-plan document on capital expenditure approved by BOD)
CAS Consignment Agent(s)
CCI Corporate Citizenship Index (details are attached)
CEDEP European Center for Continuing Education, France
CFC Chloro Floro Carbon
CFI Center for Family Initiatives
CGL Continuous Galvanizing Line
Chief (CC) Chief, Corporate Communication
CIDA Canadian International Development Agency
CII Confederation of Indian Industry
CIO Chief Information Officer
CIP Continuous Improvement Project (part of AQUIP document)
CITU Center of Indian Trade Unions
CMR Child Mortality Rate
CO Carbon Monoxide
COB Committee of Board
COC Tata Code of Conduct
COD Cost of Debt {Interest cost x (1-tax rate)}
COMS Customer Order Management System
CoRE Corporate Round Table on Environment & Sustainable Development
CRC (W) Cold Rolling Complex (West)
CRE Chief Resident Executive
CRM Cold Rolling Mill
Crore One Crore is ten Million
CS Corporate Services
CSD Customer Service Division
CSI Customer Satisfaction Index (Points 1 to 5 scale based on customer feedback on issues like delivery compliance, service quality, product quality, etc.)
CSMS Corporate Sustainability Management System
CVM Customer Value Management
CVR Customer Visit Report
CV Calorific Value
DEP Department
DER Debt Equity Ratio (Debt/Equity; Equity = Equity Share Capital + Free Reserves)
DIV Dividend / Division
DMD Deputy Managing Director
DO Dissolved Oxygen (in water, mg/l)
DS Desulpharisation Compound