Every year, A C Nielson conducts an extensive survey covering the services provided by JUSCO in the Tata Steel command area to gauge the citizen's experience and reaction on the services provided. They compare the key data output with Chandigarh which in India, has been considered as a benchmark.
Typically, the score in band 81- 84 has been regarded as 'Good Performance' in Asia Pacific region in the Utility Sector. The position of Jamshedpur has been in this band for the last 8 years. This year, however the citizens of Jamshedpur have given the city a score of 92 which places the services provided by JUSCO in 'Excellent Band' - the top most band.
Commenting on this achievment, Mr.Ashish Mathur, M.D, JUSCO , thanked the JUSCO Board for its constant guidance and support. According to him, “While Team JUSCO continues to do the best possible work, it is also conscious of the fact that with this score, we have crossed the national benchmark and now, the only competition that we may have, will be from international arena but we are confident to scale new heights following the strategic path of C - S - R (Consolidate - Strengthen - Responsible Growth)”.